Return & Refund Policy

Thank you for shopping with [Radianflex]. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines how you can return items and request a refund.

1. Returns

1.1 Eligibility for Returns

You may return items if:

  • The product is unused, in its original condition, and with all original packaging, labels, and tags.
  • The return request is made within [insert number of days, e.g., 14 days] from the date of delivery.
  • The item is not a non-returnable product as specified below.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Custom Orders: Products made to order or customized specifically for you.
  • Perishable Goods: Items that have a limited shelf life or expiration date.
  • Sale Items: Items purchased on sale or with discounts, unless otherwise stated.

1.3 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [usamaaslamusamaaslam401@gmail.com] or [03231215760] to request a Return Authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with instructions for returning the item(s).

1.4 Return Shipping

  • The cost of return shipping is generally the responsibility of the customer unless the return is due to a defect or error on our part.
  • Please ensure that returned items are properly packaged to prevent damage during transit.

2. Refunds

2.1 Refund Process

Once we receive and inspect the returned item(s), we will process your refund. You will receive a confirmation email once the refund has been issued. Refunds will be made to the original payment method used for the purchase.

2.2 Timeframe for Refunds

  • Refunds are typically processed within [insert number of days, e.g., 7-10 business days] from the date we receive the returned item(s).
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

2.3 Partial Refunds

In some cases, we may issue a partial refund if:

  • The returned item is not in its original condition, damaged, or missing parts.
  • Only part of your order is returned.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within [insert number of days, e.g., 7 days] of receiving your order. We will arrange for a replacement or refund, and cover the cost of return shipping.